According to the seventh GCA annual groceries sector survey, the 13 UK supermarkets regulated by the Groceries Code Adjudicator have demonstrated a very high level of Code-compliant behaviour in their relationships with their groceries suppliers.

From the very first survey in 2014, suppliers have scored their perceptions of retailers’ compliance with the Code for the retailers they supply. In 2020 almost 1,500 direct suppliers responded to the survey and the results are extremely tight at the top.

Only three retailers were rated below 90% for complying consistently well or mostly with the Code – which was the best score in 2014; nine are between 92% and 94%; the highest is 96% and the lowest is 81%. In 2014 the percentage reported as complying with the Code consistently well and mostly ranged from 58% to 90%. 

In common with every annual survey carried out by YouGov on behalf of the GCA, Aldi is the highest performer – rated with 96% compliance – but the major riser in 2020 is Co-operative Group Limited (Co-op), which is ranked joint second on 94%. This is a massive improvement from its tenth place in 2019 when the GCA found it had breached the Code on two counts. Co-op also takes top place on the “most improved” table.

Bottom-placed retailer on overall compliance was Iceland on 81% followed by B&M on 86% and Marks & Spencer on 89%. TJ Morris – trading as Home Bargains – achieved a 92% rating in its first year as a regulated retailer

Christine Tacon said:

This squeezing of performance into significantly higher levels of compliance is testament to the effectiveness and impact of my collaborative approach. 

Aldi should be particularly congratulated for having held the top spot every year for seven consecutive years, but the survey shows the considerable efforts to improve made by all retailers, which are clearly represented in this striking graphic.

These record compliance ratings are in line with the other headline results of the survey. Early analysis recently reported showed the lowest-ever number of direct suppliers – 36% – had experienced a Code-related issue at any point in the past 12 months, compared to 79% in 2014, and that suppliers had recognised improvements across every issue covered by the Code.

Ms Tacon added:

I am delighted to see how much progress Co-op has made. Last year I spent eight months working with the retailer as it implemented the recommendations made as a result of my investigation.

It has demonstrated a huge amount of progress in embedding the Code and I have enjoyed working with the Co-op team to ensure that they understood the issues and implemented actions that would prevent the same or similar problems recurring in future.

Each retailer will now receive company-specific analysis of the survey broken down by sector and Code issue to help them identify and understand areas for further improvement.

Ms Tacon said:

This is my final survey as GCA as I will be stepping down later in 2020 after seven years in office. I was encouraged to conduct the survey by the retailers even though I was not going to be in office to prioritise or make progress on areas of concern.

The retailers have recognised the survey’s immense value: they want to know that suppliers are experiencing progress on areas where they have focused and to identify areas where they may need to do more.

• ongoing mortgage support for homeowners still struggling with impact of Coronavirus
• application period for a mortgage holiday also extended
• lenders will contact their customers to discuss options

The availability of a three month mortgage holiday was first announced in March as part of an unprecedented package of support for individuals, businesses and the economy. Over 1.8 million mortgage payment holidays were taken up, and the first of these will be coming to an end in June. So to give people the certainty they need, they will be contacted by their lender to discuss a way forward. Where consumers can afford to re-start mortgage payments, it is in their best interest to do so. However, if people are still struggling and need help, a full extension of the mortgage holiday for a further three months will be available as one of the options open to them.

The Financial Conduct Authority (FCA) has published new draft guidance today for lenders which will set out the expectations for firms and the options available to their customers. This includes extending the application period for a mortgage holiday until 31 October so customers that have not yet had a payment holiday and are experiencing financial difficulty will be able to request one. The current ban on repossessions of homes will be continued to the same date.

The Economic Secretary to the Treasury, John Glen said:

We’re doing everything we can to help people with their finances at this difficult time, and that includes making sure people get the support they need with their mortgages. That’s why we’re working with the banks and lenders to extend payment holidays if people need them.

Everyone’s circumstances will be different, so when homeowners can pay some or all of their mortgage, they should work with their lender on a plan; but if they are still struggling, I want them to know that help is there.

Christopher Woolard, Interim Chief Executive at the FCA, said:

Our expectations are clear – anyone who continues to need help should get help from their lender. We expect firms to work with customers on the best options available for them, paying particular attention to the needs of their vulnerable customers, and to provide information on where to access help and advice.

Where consumers can afford to re-start mortgage payments, it is in their best interests to do so. But where they can’t, a range of further support will be available. People who are struggling and have not had a mortgage payment holiday, will also continue to be able to apply until 31 October.

When the guidance comes into force, following a short consultation, lenders will be expected to contact their customers whose mortgage holiday is coming to an end. Some may be able to resume their full monthly payments, others may be able to pay a proportion of their monthly payment, or temporarily switch to an interest only mortgage, and others will opt to extend their mortgage payment holiday.

Borrowers that resume with their mortgage payments will be given options on how best to do so, such as the opportunity to extend the term of their mortgage in order to leave their monthly payments at around the same level as they were prior to their mortgage holiday.

Notes

Full details have been published by the FCA – for more information see https://www.fca.org.uk/publications/guidance-consultations/mortgages-coronavirus-updated-draft-guidance-firms

The guidance sets out that:

• Customers who can afford to return to full repayment should do so. At the end of a payment holiday, firms should contact their customers to find out if they can resume payments and if so, agree a plan on how the missed payments will be repaid.

• anyone who continues to need help gets help – lenders should continue to support customers who have already had a payment holiday where they need further help, including a further three month deferral

• keeping the scheme available to people who are impacted at a later date – customers that have not yet had a payment holiday and experiencing financial difficulty will be able to request one

• keeping a roof over people’s head during a public health crisis – the current ban on repossessions of homes will be continued to 31 October 2020

• payment hoidays and partial payment holidays offered under this guidance should not have a negative impact on credit files

The FCA welcomes comments on these proposals until 5pm on Tuesday 26 May and expects to finalise the guidance shortly afterwards.

Following the statement of Foreign Secretary, Dominic Raab, on 23 March, we are strongly urging UK travellers overseas to return home where and while there are still commercial routes to do so. Around the world, more airlines are suspending flights and more airports are closing, some without any notice.

Please note the flight fares now are exceptionally high, and could continue to rise.

Below we provide:

• Information about available flights and routes out of Taiwan
• English-language travel agents

The following information is correct as of Wednesday 17 June, 10:00 (Taiwan time). This will be the final time we publish this information because flight routes out of Taiwan to the UK are increasing. We will continue to monitor the situation and if necessary re-start this tracker.

Summary: available flights and routes in the next two weeks

Our search found flights available from Taipei to London on 18, 19, 20, 23, 24, 25, 26, 27, 28, 30 June.

Available flights and routes

Emirates

Cathay Pacific

KLM

Air France

Korean Air

China Airlines

EVA Airways

Transits

Transits in Seoul:

Transiting South Korea is possible if you go through the same airport and do not go through immigration. Transit passengers receive a temperature check on arrival in Korea. Travellers who do not show symptoms may continue on their journey. All passengers entering South Korea are subject to a 14-day mandatory quarantine. This means that passengers who leave the airport and stay in a hotel for a connecting flight on a different day would need to complete mandatory quarantine for 14 days. For more information please check the South Korea travel advice

Transits in Japan:

Transiting Japan is possible if you go through the same airport and do not go through immigration. However note that from 3 April, Japan has denied entry to Japan for any non-Japanese nationals who have been in the UK or Taiwan—among other places—in the past 14 days. This means that transiting through Japan using different airports (e.g. flying into Tokyo via Narita Airport and out of Tokyo via Haneda Airport), or staying in a hotel overnight for a connecting flight on the next day, is no longer possible. For more information please check the Japan travel advice

No transits are currently permitted:

Bangkok, Singapore, UAE, Bahrain, the Philippines or China. For more information on travel restrictions, visit the IATA website

Transits in Hong Kong:

From 1 June 2020, air transit services at Hong Kong International Airport will resume in phases. Passengers travelling with Cathay Pacific and Cathay Dragon will be able to transit in Hong Kong if:

1. Their itinerary is contained in a single booking and
2. The connection time to their next Cathay Pacific or Cathay Dragon operated flight is within 8 hours.

Travel Agencies with English-speaking staff

LION Travel

E-mail: International_service@liontravel.com

World Express Inc.

Email: orange@sitatravel.com.tw