The following is issued on behalf of the Transport Advisory Committee:
The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 8 302 complaints and suggestions in the fourth quarter of 2019, with 40 pure suggestions. The total number of cases represents an increase of 13.5 per cent as compared with 7 314 cases in the previous quarter and an increase of 4.8 per cent when compared with 7 918 cases in the same quarter of 2018.
The complaints and suggestions received during the quarter were mostly related to public transport services (68 per cent), enforcement matters (26 per cent) and traffic conditions (3 per cent).
The number of cases on public transport services decreased by 12.5 per cent from 6 471 in the previous quarter to 5 662 this quarter, while complaints and suggestions on traffic conditions increased from 132 to 258. Cases about road maintenance increased from 19 to 46 and the number of complaints about illegal parking and other enforcement matters increased from 667 to 2 132.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.
During the period under review, investigations into 8 774 cases were completed. Of these, 6 931 cases (79 per cent) were found to be substantiated, 60 cases (1 per cent) were unsubstantiated, and the remaining 1 783 cases (20 per cent) could not be pursued due to lack of evidence.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified. Among these cases, 81 drivers were summonsed by the Police.
During the quarter, the relevant government departments and public transport operators took on board 11 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is in the Appendix.
Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by email to info@tcu.gov.hk or by filling in a form on the TCU website (www.info.gov.hk/tcu).
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