CMA investigates misleading online reviews

News story

The CMA has launched an investigation into several major websites to see whether they are doing enough to protect shoppers from fake and misleading reviews.

A person is rating 5 stars on a tablet device.

As people rely increasingly on shopping online during the lockdown, the Competition and Markets Authority (CMA) will examine how these sites currently detect, investigate and respond to fake and misleading reviews. It will look into issues such as:

  • suspicious reviews – where, for example, a single user has reviewed an unlikely range of products or services;

  • whether businesses are manipulating the presentation of reviews about their products and services by, for example, combining positive reviews for one product with the reviews for another; and

  • how these websites handle reviews about products or services that the reviewer has received a payment or other incentive to review.

Andrea Coscelli, Chief Executive of the CMA, said:

Most of us read online reviews to help decide which products or services to buy. During lockdown, we’re more dependent than ever on online shopping, so it’s really important that the online reviews we read are genuine opinions. If someone is persuaded to buy something after reading a fake or misleading review, they could end up wasting their money on a product or service that wasn’t what they wanted.

Our investigation will examine whether several major websites are doing enough to crack down on fake reviews. And we will not hesitate to take further action if we find evidence that they aren’t doing what’s required under the law.

The CMA is not currently alleging that any website has acted illegally. Through this work, the CMA wants to ensure that the sites have robust systems in place to find and remove fake reviews or reviews that mislead people about a product or business. But if it finds that any of these websites are not doing what is legally required, the CMA will take enforcement action to secure the necessary changes, pursuing action through the courts if needed. If appropriate, the CMA will identify the companies involved at this point.

This announcement comes as the CMA has secured commitments from Instagram, which is operated by Facebook, to tackle the risk that people can buy and sell fake online reviews through its platform. Instagram has committed to provide for more robust systems to detect and remove this kind of harmful material from Instagram. This builds on the CMA’s previous work on online reviews, where it identified the trading of of fake reviews on Facebook and eBay and secured commitments from them to tackle this issue. The CMA is not alleging that Facebook, eBay or Instagram intentionally allowed this content to appear on their websites.

For more information, visit the online reviews web page.

For media queries, contact the CMA press office on 020 3738 6460 or press@cma.gov.uk

Published 22 May 2020




Funding boost to crack down on the Illegal Wildlife Trade

Protected species across the globe including tigers, Asian elephants and chimpanzees have been given a boost today (Friday 22 May) as the government announces £3.4 million for new projects from the Illegal Wildlife Trade (IWT) Challenge Fund.

From today, the government is also inviting new projects to apply for the next round of funding.

The Illegal Wildlife Trade is a criminal industry worth more than £17 billion each year threatening wildlife, bringing species to the brink of extinction and causing despair for communities. The IWT Challenge Fund supports projects around the world that tackle the illegal wildlife trade by strengthening law enforcement, reducing demand for illegally traded wildlife products, and empowering people to shift away from trading illegal wildlife to more sustainable livelihoods.

The latest round of the Challenge Fund will fund important wildlife conservation projects across the globe, including five in Asia, two in Africa and South America respectively and one in Europe.

Projects that will receive funding include:

  • combatting jaguar losses in Bolivia by expanding intelligence networks to combat poaching
  • protecting pangolins, elephants and chimpanzees along the Nigeria-Cameroon transboundary Green Corridor through improved cooperation between enforcement agencies
  • empowering communities in Indonesia to shift away from trading illegal wildlife to more sustainable alternatives
  • strengthening law enforcement in protected areas in Guatemala to reduce the poaching of valuable hardwood species and fauna
  • supporting more sustainable harvest methods of orchids by rural communities in Nepal to reduce their illegal trade

To date, the Challenge Fund has supported 85 projects to a value of more than £26 million.

International Environment Minister Lord Goldsmith said:

I am delighted to announce this latest boost to our IWT Challenge Fund on the International Day of Biological Diversity. Our fund is driving change to protect illegally trafficked wildlife across the globe.

We are committed to taking global leadership to protect the world’s most endangered species. The illegal wildlife trade brings misery to local communities and holds back development in some of the world’s poorest countries, and today marks another milestone in helping to end this vile trade and protect these amazing species for future generations.

Conservation charity Fauna & Flora International has received funding for two new projects including helping communities in Southern Myanmar to combat the threat of poaching endangered species including tigers, Asian elephants and pangolins.

Joanna Elliott, Senior Director for Conservation Partnerships, Fauna & Flora International, said:

Fauna & Flora International is delighted that two of our wildlife trade projects have been selected by Defra for this round of IWT Challenge Fund support. The UK government funding for our work to combat illegal wildlife trade is helping FFI to deliver real benefits for endangered species and for local people across multiple countries.

The Covid-19 crisis highlights the direct links between nature conservation and human well-being, and FFI is committed to ending illegal wildlife trade, and to addressing the drivers of biodiversity loss and zoonotic disease emergence, notably high-risk wildlife trade, deforestation and unsustainable land-use changes.

This latest move follows the £220m biodiversity fund announced by the Prime Minister in September dedicated to addressing biodiversity loss, tackling the illegal wildlife trade and alleviating poverty through sustainable development. The UK is investing more than £66 million between 2014 and 2024 to take action to counter the illegal wildlife trade.




Important work in tackling future risks restarts at Sellafield

Sellafield Ltd is now carefully reintroducing operational work on a phased basis after ramping down operations at the start of the COVID-19 epidemic.

Chief Executive Martin Chown visited the First Generation Magnox Storage Pond to see first hand the restart of work preparing for the maintenance of a Skip Handler crane which will be vital for getting nuclear waste out of the legacy pond once more work restarts later in the summer.

A nuclear site which normally has more than 8,000 people working on it was reduced to around 1,500 key workers in late March as an initial protective measure.

Now the number of workers is being carefully and cautiously brought back up, with the current restart trajectory expected to reach 3,000 people on site by mid-June. Initial plans have imposed a cap of 3,500 on the site at any one time and then review that situation, to allow people to more readily socially distance themselves from other workers.

It means thousands of employees have adapted to working differently and remotely and the company putting in place a process of prioritising the work packages where people need to come back to work.

Three high-profile areas of work have restarted in the last week, marking a significant step forward in Sellafield Ltd progressing its core mission of environmental remediation and safely storing nuclear material.

These are:

  • restarting the work on commissioning the Silo Emptying Plant (SEP2) waste retrievals machine inside our highest hazard legacy storage facility, the Magnox Swarf Storage Silo
  • restarting the work to repackage cans of plutonium into new containers.
  • maintenance work on the Skip Handler Crane in the First Generation Magnox Storage Pond, with similar work starting next week in its ‘sister’ legacy pond, the Pile Fuel Storage Pond.

Allied to this have been the recent restart of construction work on the The Box Encapsulation Plant Product Store Direct Import Facility (BEPPS-DIF) major project – a key facility needed to store legacy waste in the future – and the return of some specialist nuclear designers into offices.

Of course, all along, around 1,500 key workers have been doing their vital work to keep the Sellafield site safe and secure throughout the global crisis.

Sellafield Ltd Chief Executive Martin Chown paid a visit to the legacy pond to meet those who have been continuing to go to work throughout the COVID-19 pandemic and learn more about the safety measures being put in place following the risk assessment work the business has been doing to allow people to work safely.

Martin also visited the BEPPS-DIF site, the first of our project construction sites to bring people back in.

The site was used as a test bed for a number of safety initiatives designed to keep people safe, with learning from that restart used in further project construction restarts over coming months.

Martin said:

I really enjoyed my time spent on the major construction sites and within our nuclear operations,

The preparations we have made in plants enable everyone to come back to work with confidence. I was most impressed with the commitment and positive attitude from all of our staff, who are an asset to our business.




2020 groceries sector survey results

News story

View all the results from the Groceries Code Adjudicator’s 2020 annual survey run by YouGov.

2020 survey results

Since 2014 the Groceries Code Adjudicator (GCA) has commissioned an annual survey of the groceries sector.

The seventh survey was carried out by YouGov and was open from 4 February 2020 to 29 March 2020. It was the first to include direct suppliers’ experience of supplying TJ Morris Limited (trading as Home Bargains).

You can see the GCA YouGov 2020 Presentation (PDF, 1.09MB, 24 pages) online now.

Or, on 27 May 2020 at 2pm the full results will be presented by the GCA and YouGov.

Please note that to ensure the smooth running of the session we are limiting it to the first 75 people who complete the form. If you are unable to register, do not worry. The session will be recorded and made available online shortly afterwards.

If you have any questions about the survey or the results please email enquiries@groceriescode.gov.uk.

Published 22 May 2020




Change of Her Majesty’s Ambassador to Slovakia: August 2020

Press release

Mr Nigel Baker OBE MVO has been appointed Her Majesty’s Ambassador to the Slovak Republic in succession to Mr Andrew Garth.

Mr Nigel Baker OBE MVO

Mr Nigel Baker OBE MVO has been appointed Her Majesty’s Ambassador to the Slovak Republic in succession to Mr Andrew Garth who will be transferring to another Diplomatic Service appointment. Mr Baker will take up his appointment during August 2020.

CURRICULUM VITAE

Full name: Nigel Marcus Baker

Married to: Alexandra (Sasha) Baker

Children: One son

2016 to 2019 FCO, Head – Latin America Department, Americas Directorate
2011 to 2016 Holy See, Her Majesty’s Ambassador
2007 to 2011 La Paz, Her Majesty’s Ambassador
2003 to 2006 Havana, Deputy Head of Mission
2000 to 2003 Assistant Private Secretary to HRH The Prince of Wales
1998 to 2000 FCO, Head of European Defence Section, Security Policy Department
1998 FCO, First Secretary, Protocol Directorate (UK EU Presidency)
1996 to 1997 Academic sabbatical (Italy)
1993 to 1996 Bratislava, Deputy Head of Mission
1992 to 1993 Prague, Second Secretary (Economic)
1990 to 1991 FCO, Desk Officer, Near East and North Africa Department
1989 Joined FCO

Further information

Published 22 May 2020