News story: Customer Satisfaction Survey 2018 Action Plan

As previously published in April this year, the VMD Customer Satisfaction Survey 2018: Results were extremely pleasing. We appreciate the feedback we received and use this to help us improve the services we provide. Even though the scores reflected high-levels of satisfaction, we have taken a more in depth review into those areas where common themes were emerging; or where the scores were slightly lower.

The following table identifies these messages, and alongside we have noted the actions we are taking or where improvements had already been introduced just before the conclusion of the survey or shortly after. In some cases we have also included a reminder of long standing methods to help identify those dealing with the assessment of applications.

Validation

Message/Theme Actions/Improvements
Ease of identifying correct person to speak to. Validator names provided in all email correspondence.
  For general enquiries relating to validation or a particular procedure, a generic inbox will be created and advertised on related GOV.UK guidance pages.

Joint Labelling

Message/Theme Actions/Improvements
Clarity of process & timescales Guidance published on GOV.UK

Product Literature Standard

Message/Theme Actions/Improvements
Clarity, consistency in its application, ease of navigation, and pragmatism in its use Revised standard introduced shortly before the start of the survey. It is hoped that this will provide greater clarity and is more easily navigated. The HPRA were consulted and contributed to this revision.
  Further links are being developed with the HPRA to help facilitate the process.

Pharmaceutical & Feed Additives

Message/Theme Actions/Improvements
Consistency of approach between assessors & identifying the correct person to speak to Assessor names provided in validation letters.
  Changes in personnel reported in MAVIS and in Industry liaison meetings.
  Applications for new veterinary medicinal products are discussed at team meetings at quality, safety and efficacy level.
  Applications for new veterinary medicinal products are discussed by the Scientific Secretariat, a formal peer review meeting which includes VMD personnel and to which representatives from the Foods Standard Agency, the Environment Agency and Public Health England are invited to attend.

Biologicals

Message/Theme Actions/Improvements
Consistency of approach between assessors & identifying the correct person to speak to Assessor names provided in validation letters.
  Changes in personnel reported in MAVIS and in Industry liaison meetings.
  Applications for new veterinary medicinal products are discussed at team level.
  Applications for new veterinary medicinal products are discussed by the Biologicals Committee, a formal peer review meeting.

Pharmacovigilance

Message/Theme Actions/Improvements
Consistency of approach between assessors; relevance of questions & knowledge of staff responding to enquiries Weekly adverse event assessor meetings are being held so that issues can be discussed and a more consistent approach followed by all assessors.
  PSUR assessment training has been provided to all PSUR assessors.
  A desk instruction document has been drafted on how staff should respond to queries and how to deal with questions to which they are unsure how to respond.

Communications

Message/Theme Actions/Improvements
Making people aware of new information in a timely fashion and ease of what you are looking for on the website. RSS feed and email alert available to those who sign up which provides notification of news items and new guidance on gov.uk.
  Shortly after the conclusion of the survey a new quick links menu was added to the website to help with navigation with quick links to the most popular VMD related pages.
  A review of MAVIS is being conducted and how information published within MAVIS might be better presented on the website.
  The VMD also uses its Twitter Feed to circulate important messages.



Open consultation: Introducing Inshore Vessel Monitoring Systems (I-VMS) for fishing boats under 12m

We want to know what you think about our plans for I-VMS to be required in fishing boats under 12 metres. This will apply to all UK licensed fishing boats fishing in English waters. This proposal will not apply to EU or third country under 12 metre vessels fishing in English waters.

Installing vessel monitoring devices on the inshore fleet will provide a better understanding of where fishing is taking place. The initial cost and installation of the I-VMS unit is to be met by the European Maritime and Fisheries Fund.




News story: Michael Gove: Countdown to the London Illegal Wildlife Trade conference

How many people would buy an ivory trinket if they were forced first to witness the massacre of elephants by poachers? You might well wonder. I often do.

Because humans’ greed for ivory is driving a devastating decline in elephant numbers – 20,000 are killed every year – and despite public disgust there is no let-up in the slaughter.

Last month it was reported that in one of the most sickening attacks yet mounted in Africa, more than 50 magnificent elephants were killed near a sanctuary in Botswana – a terrible blow for a country with a long and successful conservation programme.

The tusks had been hacked off and spirited away, to be sold on for vast sums by unscrupulous criminals exploiting the international market for ivory.

We must act or face the real possibility that future generations will know elephants only from books, photos or films – an unthinkable prospect.

Tackling rapidly increasing wildlife crime is a government priority. Our ban on the sale of ivory will be among the strictest in the world.

But this latest attack is a grim reminder of the urgent need for further action on a global scale.

And in a month’s time, the UK will be pressing for concerted international efforts when it hosts national leaders, NGOs and conservationists at the fourth Illegal Wildlife Trade (IWT) Conference in London.

Saving the African elephant will be high on the conference agenda. Our new Ivory Alliance 2024, which I will chair, aims to cut the numbers killed for their ivory by at least a third by 2020, and to halve this rate again by 2024.

But we will also focus on the plight of many thousands of other protected and endangered species. No fewer than 1003 species of animals and plants are so threatened with extinction that the Convention on International Trade in Endangered Species (CITES), an international agreement between governments does not allow commercial trade in these species except in exceptional circumstances. CITES, to which the UK is a party, protects around 5,600 species of animals and 30,000 species of plants.

In recent years, rare rhino, pangolins, sturgeons – even rosewood – have suffered grievously. I’m glad to say the government already funds a number of protection projects around the world, often aimed at lesser-known species.

These include the critically-endangered hawksbill turtle, found in the Atlantic and Pacific Oceans, the helmeted hornbill – targeted by poachers in the Malay Peninsula and Borneo for its ‘helmet’, a solid block of ivory-like substance – and the pileated gibbon, which is hunted in its native Asian rainforest for the food and pet trade.

We know that in South East Asia alone, up to 1.3 million birds are taken from the wild every year. And if that sounds a long way from the UK, illegal trafficking brings the plight of rare or tropical species very close to home.

Chester Zoo received some new residents – 100 exotic birds from 14 different species which were seized by customs officials in Europe.

It is likely that the birds would have been sold illegally as pets, assuming they survived transportation in often squalid conditions. Instead, they will now form a crucial part of international breeding programmes aimed at boosting numbers.

I am delighted, too, that the British and Irish Association of Zoos and Aquariums, which includes Chester, has led the way on this issue with a pact calling for an end to IWT and condemning all those involved.

It’s important to realise that wildlife criminals don’t only destroy iconic species. They’re involved in serious, organised racketeering. Overall, environmental crime, which includes IWT, is the fifth most lucrative serious organised crime, worth up to £17bn a year according to estimates.

In this shadowy, underground world, criminals conspire with corrupt officials and agencies to undermine sustainable development and the rule of law. Their profits are ploughed into more illegal schemes, heaping fresh misery on local communities.

So this year’s London conference aims to identify new and effective ways to frustrate their activities. There will be three major topics of discussion – the need to tackle IWT as serious organised crime; building coalitions across continents to crack down on it and finding ways to close down or otherwise frustrate markets for ivory and other illegal wildlife products.

The stakes are high and time is not on our side.

Wildlife crime drives species to the very edge of existence.

It harms local communities and brings violence to people’s lives.

For these reasons, the London Conference can’t come soon enough. I look forward to working with our conference partners to secure the firm support of the public, businesses, NGOs and other governments worldwide.

And show that the international community is committed to fighting for the future of our most precious and endangered wildlife.




Press release: Environment Agency prosecutes Great Chart Golf & Leisure

Brothers Grant and John Kay and the Hauliers Mark Luck from Mark Luck Limited and Robert Body from Robert Body Haulage Limited were prosecuted for the illegal deposit of waste at Great Chart Golf & Leisure, Great Chart, Ashford, Kent.

Mark Luck was fined £40,000 with £4,036 costs and £170 victim surcharge. Robert Body was fined £26,000 with £2,952 costs and £170 victim surcharge. Grant and John Kay were individually fined £325 with Grant Kay having to pay £4,723 costs and £32 victim surcharge and John Kay paying £2,724 costs and £32 victim surcharge.

Sevenoaks Magistrates heard that the brothers were paid by a number of hauliers to deposit waste soil to create bunds around their driving range, build a zorbing ramp and raise an area of ground outside the terms of 3 U1 exemptions that had been registered with the Environment Agency. Only one of these exemptions may be registered on a site in a 3 year period and allows the use of only up to 1,000 tonnes of clean waste soil in a small scale construction scheme.

To import more than 1,000 tonnes of soil the operators should have obtained an environmental permit from the Environment Agency. These permits require operators to put in place stringent measures to ensure the suitability of the waste that is deposited and minimise the impact from the activities on the land and the surrounding land users.

An Environment Agency investigation identified that 2,157 lorry loads of waste soil had been deposited on the site between 2012 and 2015, which could have equated to 42,000 tonnes, significantly exceeding the 1,000 tonne limit. The haulier Mark Luck Limited had deposited 1,292 loads and Robert Body Haulage Limited 715 loads during this timeframe.

The court heard that all 4 parties were fully cooperative with the Environment Agency’s investigation and pleaded guilty at the earliest opportunity. The court accepted that the brothers had limited knowledge of the waste industry but that the hauliers, both of whom have a long history in the business, should have known better than to deposit large volumes of waste on the site.

Environment Manager Alan Cansdale said:

The Environment Agency support the use of U1 exemptions for those who wish to use small quantities of clean waste in construction projects. We will not tolerate however the deposit of excessive volumes or inappropriate waste for financial gain under the terms of this authorisation.

While we will work closely with businesses to help them comply with such legislation, in cases where individuals consistently operate illegally and in this case outside the terms of an exemption, we have no hesitation in prosecuting them.

Notes to editors

The charges brought by the Environment Agency were:

  • Mr Grant Kay: Contrary to Regulation 12(1)(a) and 38(1)(b) of the Environmental Permitting (England and Wales) Regulations 2010
  • Mr John Kay: Contrary to Regulation 12(1)(a) and 38(1)(b) of the Environmental Permitting (England and Wales) Regulations 2010
  • Mr Mark Luck: Contrary to section 33(1)(a) and (6) of the Environmental Protection Act 1990, as amended
  • Mr Robert Body: Contrary to section 33(1)(a) and (6) of the Environmental Protection Act 1990, as amended



Notice: Royal Wedding of Princess Eugenie and Jack Brooksbank: river restriction notice

River Thames restriction information for Friday 12 October 2018.