Suspension of Immigration Department online and telephone hotline services
The Immigration Department announced today (December 24) that due to a system upgrade to tie in with the implementation of electronic services for visa application and the "e-Visa" arrangement, the below online and telephone hotline services will be suspended during the following periods:
| Types of services | Affected area | Service suspension period |
| Visas for foreign domestic helpers | Online and telephone hotline services (2598 0888 and 3160 8663) |
6am to 11.59pm (Hong Kong time) on December 27 (Monday) |
| Visas for non-permanent residents and visitors | ||
| Right of abode | ||
| Births registration | Online and telephone hotline services (2598 0888) |
|
| Marriage registration | Online and telephone hotline services (3102 3883) |
|
| Pre-arrival registration for Taiwan residents and Indian nationals | Online services | |
| Reporting of immigration offences | ||
| Deaths registration | ||
| Territory-wide Identity Card Replacement Exercise | Telephone hotline services (2121 1234) | 10am to 1pm (Hong Kong time) on December 27 (Monday) |
| Identity cards | Telephone hotline services (2598 0888) | |
| Travel documents |
If applicants need to access the above services online or via telephone hotline, they are advised to do so in advance. The department apologises for any inconvenience caused.