The following is issued on behalf of the Hong Kong Monetary Authority:
The Hong Kong Monetary Authority (HKMA) announced today (December 13) the progress made in its handling of banking complaints received as at end-November 2019. Banking complaints include cases concerning general banking services and conduct-related issues.
In November 2019, 159 cases were received and the handling of 147 cases was completed. As at end-November, the handling of 423 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
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