The following is issued on behalf of the Hong Kong Monetary Authority:
The Hong Kong Monetary Authority (HKMA) announced today (September 13) the progress made in its handling of banking complaints received as at end-August 2019. Banking complaints include cases concerning general banking services and conduct-related issues.
In August 2019, 164 cases were received and the handling of 135 cases was completed. As at end- August, the handling of 427 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
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