Progress in handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority:
 
     The Hong Kong Monetary Authority (HKMA) announced today (November 15) the progress made in its handling of banking complaints received as at end-October 2019. Banking complaints include cases concerning general banking services and conduct-related issues.

     In October 2019, 183 cases were received and the handling of 160 cases was completed. As at end-October, the handling of 411 cases was in progress. 
 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.