Progress in handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority: 
 
     The Hong Kong Monetary Authority (HKMA) announced today (April 14) the progress made in its handling of banking complaints received as at end-March 2022. Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In March 2022, 245 cases were received and the handling of 268 cases were completed. As at end-March, the handling of 618 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.