Progress in handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (March 11) the progress made in its handling of banking complaints received as at end-February 2022. Banking complaints include cases concerning general banking services and conduct-related issues.

     In February 2022, 192 cases were received and the handling of 179 cases were completed. As at end-February, the handling of 641 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.