Progress in handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority:
 
     The Hong Kong Monetary Authority (HKMA) announced today (October 15) the progress made in its handling of banking complaints received as at end-September 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
           
     In September 2021, 242 cases were received and the handling of 291 cases was completed. As at end-September, the handling of 660 cases was in progress.
           
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.