Progress in handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (August 13) the progress made in its handling of banking complaints received as at end-July 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In July 2021, 258 cases were received and the handling of 238 cases was completed. As at end-July, the handling of 752 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.