Progress in handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (March 19) the progress made in its handling of banking complaints received as at end-February 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In February 2021, 154 cases were received and the handling of 146 cases was completed. As at end-February, the handling of 633 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.