Progress in handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority:
 
     The Hong Kong Monetary Authority (HKMA) announced today (January 8) the progress made in its handling of banking complaints received as at end-December 2020. Banking complaints include cases concerning general banking services and conduct-related issues.
 
     In December 2020, 203 cases were received and the handling of 208 cases was completed. As at end-December, the handling of 551 cases was in progress. 
 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.