Progress in handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (June 12) the progress made in its handling of banking complaints received as at end-May 2020. Banking complaints include cases concerning general banking services and conduct-related issues.

     In May 2020, 251 cases were received and the handling of 231 cases was completed. As at end- May, the handling of 538 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.