Latest service arrangements of Working Family and Student Financial Assistance Agency

     In light of the Government's announcement on the special work arrangements for civil servants to reduce social contacts, the offices of the Working Family and Student Financial Assistance Agency (WFSFAA) will adjust the service arrangements from tomorrow (March 23) and provide limited services to the public until further notice.

     The service counters of the Student Finance Office (SFO) at the Cheung Sha Wan Government Offices as well as the Trade and Industry Tower will be open from 10am to 1pm and 2pm to 4pm on Monday, Wednesday and Friday to receive applications for loans under student finance schemes from those who have made prior bookings through the online system of the SFO. Approved applicants for student loans who have been notified by the SFO may also collect their cheque payments at the service counter at the Cheung Sha Wan Government Offices.

     The service counters of the Working Family Allowance Office (WFAO) at Hoi Bun Road, Kwun Tong, and its Caring and Sharing Scheme Division at Pioneer Centre, Mong Kok, will be open from 10am to 4pm on Monday, Wednesday and Friday.

     Members of the public may submit their applications by post, online, or through the drop-in boxes at SFO and WFAO.

     For enquiries, please contact the WFSFAA through the following channels:

     1. Student Finance Office: email (wg_sfo@wfsfaa.gov.hk); general hotline (2802 2345); cheque payment collection hotline (2150 6220);
     2. Working Family Allowance Office: email (enquiry_wfao@wfsfaa.gov.hk); hotline (2558 3000); and
     3. Caring and Sharing Scheme Division: email (careandshare@wfsfaa.gov.hk); hotline (3897 1088).