In light of the Government's announcement on the extended special work arrangements for government employees and the latest developments of novel coronavirus infection, the offices of the Working Family and Student Financial Assistance Agency (WFSFAA) will adjust their service arrangements from February 17 and provide basic and limited services to the public until further notice.
The service counters of the Student Finance Office (SFO) at Cheung Sha Wan Government Offices as well as Trade and Industry Tower will be open from 10am to 1pm and 2pm to 4pm on Monday, Wednesday and Friday to receive applications for loans under student finance schemes from those who have made prior bookings through the online system of the SFO. Approved applicants for student loans who have been notified by the SFO may also collect their cheque payments at the service counter at Cheung Sha Wan Government Offices.
The service counters of the Working Family Allowance Office (WFAO) at Hoi Bun Road, Kwun Tong, and its Caring and Sharing Scheme Division at Pioneer Centre, Mong Kok, will be open from 10am to 4pm on Monday, Wednesday and Friday.
Members of the public may also submit their applications by post, online or through the drop-in boxes at the SFO and the WFAO. Due to the special work arrangements, the processing of applications may take a longer time. The WFAO will exercise discretion in handling the Working Family Allowance applications and Individual-based Work Incentive Transport Subsidy applications received after the application deadline on January 31.
For enquiries, please contact the WFSFAA through the following channels:
- Student Finance Office: email (wg_sfo@wfsfaa.gov.hk); general hotline (2802 2345); cheque payment collection hotline (2150 6220);
- Working Family Allowance Office: email (enquiry_wfao@wfsfaa.gov.hk); hotline (2558 3000); and
- Caring and Sharing Scheme Division: email (careandshare@wfsfaa.gov.hk); hotline (3897 1088).
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