Latest arrangements for services of EPD
To align with the implementation of targeted measures to reduce social contact and other infection control measures as well as gradually resume more public services by the Government in an orderly manner, the Environmental Protection Department (EPD) announced today (March 7) the latest arrangements for its public services from March 9. The detailed arrangements are as follows:
(1) The instant call answering service of the EPD's general customer service hotline (2838 3111) will resume in a limited scale, with operating hours between 8.30am and 6.30pm from Monday to Friday. Since the EPD has reduced the number of staff answering call to increase distancing among staff, the waiting time is expected to be longer for connecting to the service hotline. Members of the public can also leave voice messages or make enquiries by email (hq-hotline@epd.gov.hk).
(2) Counter and licence application services of three EPD regional offices will resume during adjusted office hours (10am to 4pm, Monday to Friday):
- 8/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon
- 8/F, Tsuen Wan Government Offices, 38 Sai Lau Kok Road, Tsuen Wan, New Territories
- 10/F Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin, New Territories
Counter and licence application services of the other two regional offices remain to be temporarily suspended:
- 5/F, Nan Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay, Kowloon
- 2/F, Chinachem Exchange Square, 1 Hoi Wan Street, Quarry Bay, Hong Kong
Members of the public may also place application documents in the drop-in boxes located at the above five regional offices (opening hours of the drop-in boxes: 9am to 5pm, Monday to Friday), or submit applications online or by post. The EPD will continue to process all licence applications as normal.
(3) Members of the public can place their applications for vehicle exhaust and noise emissions compliance/exemption with relevant documents in the drop-in box located at the EPD's office at 34/F, Revenue Tower, 5 Gloucester Road, Wan Chai, during office hours (9am to 5pm, Monday to Friday). The applicants will be informed of the collection arrangement of the approved letters.
(4) Members of the public can submit their applications and submissions under the Environmental Impact Assessment Ordinance to the EPD's office located at 27/F, Southorn Centre, 130 Hennessy Road, Wan Chai, during office hours (9am to 12.30pm and 1.30pm to 5pm, Monday to Friday).
(5) Members of the public can submit applications for non-road mobile machinery online, and registration and enquiries for the "Waste Cooking Oils" Scheme by email or by post. For details, please refer to the EPD website (www.epd.gov.hk).
(6) For the Construction Waste Disposal Charging Scheme, members of the public may call 2872 1838 for application for an account, call 2872 1854 or 2872 1856 for chits application and billing account enquiries, or email enquiry@epd.gov.hk for any of the above enquiries. Operating hours of the telephone enquiry service: 9am to 12.30pm and 1.30pm to 5pm, Monday to Friday.
(7) For Waste Transfer Service Accounts, members of the public may call 2872 1704 (9am to 12.30pm and 1.30pm to 5pm, Monday to Friday) or email rts@epd.gov.hk for enquiries.
Details of the latest arrangements of the above services are available at the EPD website (www.epd.gov.hk).
In addition to the services above, the EPD has gradually stepped up inspections and investigations to accelerate the handling of enquiries and complaints. If necessary, the EPD may also arrange virtual or face-to-face meetings with contractors, consultants and the trade.
Regarding facilities, the EPD's WEEE•PARK visitor centre, T•PARK visitor centre, EcoPark visitor centre and Environmental Resource Centres will continue to be temporarily closed. All Community Green Stations remain open to collect recyclables, while visitor and education programmes will continue to be suspended until further notice.