Housing Authority announces special arrangements for public service

The following press release is issued on behalf of the Hong Kong Housing Authority:

     In response to Government's announcement that special work arrangements for government employees will be extended until August 2, the Hong Kong Housing Authority (HA) announced today (July 24) that the following arrangements will be implemented until August 2 (Sunday) to provide emergency and essential services to members of the public:
 

• All Estate Management Offices (EMOs) of public housing estates will be open from 10am to 4pm on Monday, Wednesday and Friday over this period to provide essential management services for public housing estates and handle cases with prior appointments. For enquiries outside the opening hours or emergency services, residents may call the contact telephone numbers provided by the respective EMOs, and staff will render assistance as much as practicable. EMOs' shroff offices will be closed. Residents are advised to pay heed to the notices placed at the EMOs. They can also pay rent at more than 1 000 locations, such as convenience stores and supermarkets. They may also make payments via the Payment by Phone Service (PPS). For details, please browse the following website: www.housingauthority.gov.hk/en/public-housing/rent-related-matters/rent-payment-methods/index.html;

• The Home Ownership Scheme (HOS) Sales Unit at the HA Customer Service Centre in Lok Fu, the Green Form Subsidised Home Ownership Scheme Sales Unit in Kwun Tong as well as other offices of related services will be temporarily closed;

• The White Form Secondary Market Scheme Unit (WSM) at the HA Customer Service Centre in Lok Fu and the HOS Secondary Market Scheme Unit (SMS) in Lung Cheung Office Block, Wong Tai Sin will open from 10am to 1pm on July 27 (Monday) and July 29 (Wednesday) to receive applications for the Letter of Nomination under the WSM and SMS;

• The Home Assistance Loan Unit (HALU) in Lung Cheung Office Block, Wong Tai Sin will provide drop-in boxes to receive submissions in relation to matters under the Home Purchase Loan Scheme and the Home Assistance Loan Scheme. Applicants can place their submissions in the drop-in box located at the HALU from 10am to 1pm on July 27 (Monday) and July 29 (Wednesday). The HALU will issue receipts/acknowledgements of the submissions and take follow-up action in due course;

• All public rental housing application offices including the Lok Fu Customer Service Centre Office and the Sham Shui Po Housing Information Centre will be closed. All detailed vetting interviews will also be suspended until further notice. We will individually inform all concerned applicants;
   
• The Clearance Housing office and Redevelopment Sub-section offices (Pak Tin & Mei Tung) as well as the Public Housing Resources Management Sub-section will also be closedï¼›and
   
• The Shroff Office on the Ground Floor of the HA Headquarters will be open from 10am to 12.30pm and from 2pm to 4pm from Monday to Friday over this period to provide limited services. All payment collection services (including premium payments by Subsidised Sale Flats Scheme owners to enable them to complete transactions of their flats), with the exception of rental payment collection, will be in operation.

     In addition, due to the above work arrangement, the HA may not be able to reply to public enquiries, request or complaints in a timely manner. For enquiries, please call HA hotline 2712 2712.