To support you using the Client and Cost Management System (CCMS) there are now almost 100 quick guides available on the CCMS training website, broken down between those relevant to advocates and providers, and covering:

• navigation in CCMS
• making an initial application
• managing live cases
• closing cases and submitting bills
• technical tips for using CCMS

Around 3,500 users each month access the website, and over the last year there have been at least 50,000 page views and around 20,000 downloads of quick guides and interactive training modules.

One provider told us:

(I) used the (quick)guides all the time when we first used CCMS until I was confident… without the guides. I found them to be invaluable (and) easy to follow. Overall I found them clear and precise and still use them as a good reference guide should the need arise.

New guides are added in response to feedback we receive – through phone calls and other contact with us – on areas where you have asked for help in using the system. The following guides have been uploaded in the last 2 months:

• Navigation in CCMS – remittance advice
• Making an initial application – linking cases
• Making an initial application – Special Children’s Act
• Managing live cases – amendments
• Managing live cases – high cost case registration/query
• Managing live cases – means review
• Managing live cases – legal appeal review
• Managing live cases – submit a case enquiry
• Closing cases and submitting bills – resubmitting a rejected bill
• Closing cases and submitting bills – appeal bill
• Closing cases and submitting bills – court assessed bills
• Closing cases and submitting bills – high cost billing
• Closing cases and submitting bills – submitting outcomes and discharge

Moving forward, we will update the ‘What’s New’ section of the CCMS training website when guides are added or updated so you can see at a glance when changes have been made.

We welcome feedback on any new guides providers would find valuable, so please let us know.

Further information

CCMS training – Quick Guides – to see the quick guides available

Introduction

The River Thames between Datchet and Teddington has the largest area of undefended, developed floodplain in England. Over 15,000 homes and businesses within the area are at risk from flooding.

The River Thames Scheme will reduce the risk of flooding to homes, businesses and critical infrastructure (roads, sewerage network and power supplies).

We need a range of solutions to manage the risk of flooding in the River Thames Scheme area and so the scheme consists of:

• construction of 17 kilometres of new flood channel built in 3 sections
• capacity improvements to the weirs at Sunbury, Molesey and Teddington
• community resilience measures
• major incident planning
• habitat creation.

Environmental impact assessment

The Environmental Impact Assessment (EIA) establishes how things are now (the environmental baseline) and assesses the impacts that the scheme is likely to have on this.

It will consider all the likely significant impacts that could result from the scheme and will look at ways to avoid or minimise these impacts, as well as ways to improve the local environment.

The EIA will be documented in an Environmental Statement, which will be submitted with the planning application to inform the planning decision.

We will capture all the ways to avoid or minimise impacts in an Environmental Action Plan, which will be implemented throughout the construction phase of the project.

Environmental Statement

The first stage of producing an Environmental Statement is to develop an Environmental Scoping Report which will be presented to external consultees for comment in the summer.

The Scoping Report provides a summary of the existing environment, considers how the environment could be effected by the Scheme and whether these effects are likely to be significant. Such considerations include landscape, cultural heritage, ecology, noise, water environment and human beings.

Scoping opinion

The scoping report is submitted to the Local Authorities as part of the planning process, who will be asked to provide a scoping opinion under the Town and County Planning (Environmental Impact Assessment) Regulations. They will consider if we have included all the likely significant impacts that could result from the scheme, which will set the scope of the Environmental Impact Assessment.

They are likely to consult with other organisations and government departments in order to form this opinion. This is not a formal public consultation at this stage and comments are not requested from members of the public. Comments from the public will be captured during the planning application process in 2018.

Environmental and Ecological Surveys

As part of our work to manage our environmental impact we are carrying out further ecological and environmental surveys this year. A range of species will be targeted in these surveys, including bats (and their roosts), water voles, breeding birds, otter, great crested newts and species of reptiles.

Archaeological surveys are planned to commence in summer 2017, and will involve metal detecting, radar surveys and borehole sampling. The results of these surveys will help us identify targeted locations for trial trenches, in late 2017, to evaluate archaeology.

If you would like more information about the surveys we are conducting please visit our website

Environment Agency June 2017

Introduction

The River Thames between Datchet and Teddington has the largest area of undefended floodplain in England. Over 15,000 homes and businesses within the area are at risk from flooding.

The River Thames Scheme will reduce the risk of flooding to homes, businesses and critical infrastructure (roads, sewerage network, and power supplies).

We need a range of solutions to manage the risk of flooding in the River Thames Scheme area and so the scheme consists of:

• construction of 17 kilometres of new flood channel built in 3 sections
• capacity improvements to weirs at Sunbury, Molesey and Teddington
• community resilience measures
• major incident planning
• habitat creation

We are progressing initial assessments for Community Resilience Measures across the scheme area. This involves analysing data from flood modelling and surveys to look for areas that could benefit from more localised permanent, temporary or property level solutions.

Types of CRM may include permanent flood defences in the form of flood walls or embankments, temporary flood defences that can be deployed in advance of a flood or property level flood intervention consisting of flood doors and barriers.

Initial assessments

The first stage is to group properties together based on the modelling and survey data into areas that could benefit from CRM. The next stage is to identify what type of measure could be used. This is done by engineers based on the location of the properties, the physical and environmental constraints in the area, the flood modelling, past experience and by looking at the costs and benefits for each option.

Appraisal

Once we have completed initial assessments we will identify areas that can be taken forward for more detailed appraisal and consultation with communities to select a preferred solution.

CRM will not be suitable for all communities and properties. Our assessments will identify those measures that can be taken forward based on how much they cost and the benefit they provide along with engineering decisions.

Those CRMs taken forward for implementation will qualify for partial central government funding. The remaining funding is expected to be provided from partnership contributions as part of the wider River Thames Scheme.

Property level programme

You may also be aware of our Property Level Programme (PLP) which has installed flood protection measures to hundreds of properties within the Lower Thames Area. The PLP programme is now closed with works to the last few remaining properties soon to be completed.

Next Steps

Most of the data we need is collected from an office however you may see RTS representatives visiting areas to understand the location better. We will also be using local knowledge of previous flooding to better understand how we can help.

We understand you will want to know how you will be affected and we would like to talk to communities later in the year once we have reviewed the data from our initial assessments.

In the meantime we will keep you updated on the progress of our assessments and let you know how and when you can get involved via our River Thames Scheme newsletter