The following press release is issued on behalf of the Hong Kong Housing Authority:
In response to the Government's announcement that special work arrangements for government departments will be extended to reduce social contacts and the risk of the spread of novel coronavirus in the community, the Hong Kong Housing Authority (HA) announced today (February 8) that the following arrangements will be implemented until February 16 tentatively to provide basic and limited services to members of the public;
- All the Estate Management Offices (EMOs) of public housing estates will be open from 10am until 1pm on February 10 (Monday), February 12 (Wednesday) and February 14 (Friday) to provide limited general management services for public housing estates and handle cases with prior appointments. For enquiries outside the opening hours, residents may call the contact telephone numbers provided by the respective EMOs, and staff will render assistance as far as practicable. The operating hours of the EMOs’ shroff offices will also be adjusted. They will be open only between 10am and noon on February 12 (Wednesday). Residents can pay rent at more than 1,000 locations, such as convenience stores and supermarkets. They may also make payments via the Payment by Phone Service (PPS). For details, please browse the following website: www.housingauthority.gov.hk/tc/public-housing/rent-related-matters/rent-payment-methods/index.html;
- The Home Ownership Scheme (HOS) Sales Unit and the White Form Secondary Market Scheme (WSM) Unit in the Lok Fu Customer Service Centre and the Green Form Subsidised Home Ownership Scheme Sales Unit in Kwun Tong will be temporarily closed until further notice. The HOS Secondary Market Scheme (SMS) Unit in Lung Cheung Office Block, Wong Tai Sin, will provide limited services from 10am to 1pm on February 10 (Monday) and February 11 (Tuesday) in relation to applications for the Letter of Nomination under the SMS and the WSM. The Home Assistance Loan Unit in Lung Cheung Office Block, Wong Tai Sin, will provide limited services from 10am to 5pm on February 13 (Thursday) and February 14 (Friday) in relation to matters under the Home Assistance Loan Scheme and the Home Purchase Loan Scheme;
- All public rental housing application offices including the Lok Fu Customer Service Centre Office and the Sham Shui Po Housing Information Centre will be closed until further notice. All detailed vetting interviews, as well as flat selection under the Territory-wide Overcrowding Relief Exercise and the Living Space Improvement Transfer Scheme will also be suspended until further notice;
- The Clearance Housing Office and the Redevelopment Sub-section offices (Pak Tin and Mei Tung) as well as the Public Housing Resources Management Sub-section will also be closed until further notice;
- Specific closing times for tenders received through the Tender Boxes on the Ground Floor of the HA Headquarters Building at 33 Fat Kwong Street, Ho Man Tin, and all other HA offices on or before January 31 and February 7, 2020, will be extended to the same designated time on February 14 (Friday); and
- During the period, the Shroff Office on the Ground Floor of HA Headquarters will provide limited services. All payment collection services (including premium payment by Subsidised Sale Flats Scheme owners to enable them to complete transactions of their flats) with the exception of rental payment collection will remain in operation.
In addition, due to the current work arrangements, the HA may not be able to reply to public enquiries, requests or complaints in time.
For enquiries, please call the HA hotline on 2712 2712.
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