The following is issued on behalf of the Transport Advisory Committee:
The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 7 314 complaints and suggestions in the third quarter of 2019, with 45 pure suggestions. The total number of cases represents a decrease of 18 per cent as compared with 8 916 cases in the previous quarter and a decrease of 1.1 per cent when compared with 7 394 cases in the same quarter of 2018.
The complaints and suggestions received during the quarter were mostly related to public transport services (88 per cent), enforcement matters (9 per cent) and traffic conditions (1 per cent).
The number of cases on public transport services decreased by 20 per cent from 8 086 in the previous quarter to 6 471 this quarter, while complaints and suggestions on traffic conditions decreased from 164 to 132. Cases about road maintenance decreased from 21 to 19 and the number of complaints about illegal parking and other enforcement matters increased from 614 to 667.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.
During the period under review, investigations into 8 489 cases were completed. Of these, 6 675 cases (78 per cent) were found to be substantiated, 35 cases (1 per cent) were unsubstantiated, and the remaining 1 779 cases (21 per cent) could not be pursued due to lack of evidence.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified. Among these cases, 68 drivers were summonsed by the Police.
During the quarter, the relevant government departments and public transport operators took on board 12 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is in the Appendix.
Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by email to info@tcu.gov.hk or by filling in a form on the TCU website (www.info.gov.hk/tcu).
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